45 Dan Road, Suite 125 Canton, MA 02021 United States
| Step | Tool | KPI Target |
|---|---|---|
| Root-Cause Tag | AI engine scans RA / 835 | Tag within 24 h > 95% |
| Auto-Draft Appeal | Delon template cites payer policy (ex. Concert Genetics) | First appeal filed ≤ 7 days |
| Escalate | MN Dept. of Commerce for commercial plans, DHS for MHCP | Overturn ≥ 92% by level 2 |
| Remote device setup | 98975 | Use once per episode or 30 days |
| Metric | MN-FM Avg 2024 | Delon Clients | Target 2025 |
|---|---|---|---|
| Clean-claim rate | 87% | 97% | ≥ 95% |
| Denial rate | 13% | 3.3% | ≤ 5% |
| Days in A/R — Medicaid | 34 days | 18 | < 25 |
| Days in A/R — Commercial | 42 days | 22 | ≤ 30 |
| Net collection rate | 88% | 98.3% | ≤ 97% |
Real-time dashboards flag payers missing Minnesota’s 30-day adjudication clock; Delon staff escalate before cash flow stalls.