Telemedicine can be regarded as an healthcare service that employs the use of digital devices such as computers and smartphones. Often times and in most cases, telemedicine uses video conferencing tools as well. However, some providers choose to offer care via email or phone messaging.
use telemedicine with their usual healthcare provider. Others access virtual
care using a dedicated telemedicine app.
patients can use telemedicine to:
whether or not the patient needs treatment in person
certain kinds of medical care, such as mental health treatment and assessments
for minor infections
or renew prescriptions
certain types of therapy, such as speech and physical therapy
According to MEDICAL NEWS TODAY, Telemedicine is
useful in situations where the patient must practice physical distancing or is
unable to attend a healthcare facility in person.
generally finds that telemedicine works, even for serious medical conditions.
For example, a 2017
systematic review of the use of telemedicine for treating chronic heart failure
found benefits. These included lower admission rates, shorter hospital stays,
and fewer deaths.
below will discuss some of the possible benefits for patients and healthcare
can help treat a range of medical conditions. It is most successful when a
person seeks care from a qualified physician and provides clear details about
benefits of telemedicine include:
costs: Some research suggests that
people who use telemedicine spend less time in the hospital, providing
cost savings. Also, less commuting time may mean fewer secondary expenses,
such as childcare and gas.
access to care: Telemedicine makes it easier for
people with disabilities to access care. It can also improve access for
other populations, including older adults, people who are geographically
isolated, and those who are incarcerated.
care: Telemedicine may make it easier
for people to access preventive care that improves their long-term health.
This is especially true for people with financial or geographic barriers
to quality care. For instance, a 2012 study of people with coronary artery
disease found that preventive telemedicine improved health outcomes.
Convenience: Telemedicine allows people to access care in the comfort and
privacy of their own home. This may mean that a person does not have to
take time off of work or arrange childcare.
the spread of infection: Going to
the doctor’s office means being around people who may be sick, often in
close quarters. This can be particularly dangerous for people with
underlying conditions or weak immune systems. Telemedicine eliminates the
risk of picking up an infection at the doctor’s office.
Benefits for healthcare providers
providers who offer telemedicine services may gain several benefits, including:
overhead expenses: Providers
who offer telemedicine services may incur fewer overhead costs. For
example, they may pay less for front desk support or be able to invest in
an office space with fewer exam rooms.
revenue stream: Clinicians may find that
telemedicine supplements their income because it allows them to provide
care to more patients.
exposure to illness and infections: When
providers see patients remotely, they do not have to worry about exposure
to any pathogens the patient may carry.
satisfaction: When a patient does not have to
travel to the office or wait for care, they may be happier with their
telemedicine may not suit every person or situation. There are some potential
disadvantages when using telemedicine over traditional care methods.
sections look at some disadvantages for patients and healthcare providers.
Disadvantages for patients
is not a good fit for all patients. Some drawbacks of this type of care
coverage: Not all insurers cover
telemedicine. Only 26 states currently require insurers to cover or
reimburse the costs of telemedicine. However, these laws are constantly
medical data: Hackers and other criminals may
be able to access a patient’s medical data, especially if the patient
accesses telemedicine on a public network or via an unencrypted channel.
delays: When a person needs emergency
care, accessing telemedicine first may delay treatment, particularly since
a doctor cannot provide lifesaving care or laboratory tests digitally.
Disadvantages for healthcare providers
providers may also face some drawbacks associated with telemedicine, including:
Licensing issues: State laws vary, and clinicians may not be able to practice
medicine across state lines, depending on the state in which they hold
their license and the state in which the patient lives.
concerns: Finding the right digital
platform to use can be challenging. Also, a weak connection can make it
difficult to offer quality care. Clinicians must also ensure that the
telemedicine program they use is secure and fully compliant with privacy
inability to examine patients: Providers
must rely on patient self-reports during telemedicine sessions. This may
require clinicians to ask more questions to ensure that they get a
comprehensive health history. If a patient leaves out an important symptom
that might have been noticeable during in-person care, this can compromise
When is telemedicine useful?
works well for any condition that does not require laboratory tests or a
physical examination. Telemedicine can even offer some forms of ongoing care,
such as psychotherapy.
are barriers to treatment — such as the COVID-19 pandemic, a patient who lives
far away from a medical care facility, or a patient who cannot transport
themselves — providers may expand the list of conditions they are willing to
treat. For instance, a doctor might prescribe antibiotics for a likely
infection via telemedicine.
is a convenient option for people who cannot go to the doctor’s office and
those who prefer to stay home. However, it is important that patients check the
credentials of the doctor providing care.
with anxiety about
leaving the house, chronic medical conditions that make catching infections
dangerous, and contagious diseases, remote care may mean the difference between
prompt treatment and no treatment at all.
Patients should provide detailed medical information, and when possible, they should show the doctor any rashes, injuries, or other visible symptoms that require treatment.
Delon Health is a medical
billing services provider. We offer small medical practices guaranteed cash
flow improvement, zero startup cost, 24hrs support, increased profit, improved
organization and opportunity to deliver better healthcare to patients.
If you want to grow your medical practice in 2019, you’ve come to the right place. In today’s blog, we’re talking about how to create a medical practice marketing plan from top to bottom. Get ready to learn about the three vital pieces of your plan:
Building Your Marketing Plan – How to determine your strategy, set a budget, and track outcomes
Evaluating Your Marketing Plan Foundations – The two must-do-first tasks of any marketing plan
Implementing Actionable Marketing Tactics – Six ideas you need to consider as part of your marketing plan
You might want to bookmark this page! We’ve crammed in as much knowledge as possible. Let’s dig in.
I. Building Your Marketing Plan
We’ll start with the basics – developing your strategy, setting a budget, and tracking outcomes. Without these in place, there’s no way to know if you’re getting the most bang for your marketing buck. And that’s the ultimate goal!
Develop a Clear and Concise Marketing Strategy
The most important part of your marketing plan is the overarching strategy. Medical practices today have more marketing options than ever before. Many business owners find themselves spreading their marketing dollars across too many different tactics – and not seeing a return on investment. Instead of following the latest trends, start with your business objectives. Think about what your medical practice is trying to achieve:
Do you need to raise awareness about your new practice?
Is your growth stagnant and you’re looking for ways to attract new patients?
Are you adding a new service and want to let your patients (and the community) know about it?
Did you add a new location and need to make sure it’s found online?
You wouldn’t spend your marketing budget the same way in each of these scenarios. Understanding your business objectives will help you create an effective marketing strategy. Here’s an example:
Create a Marketing Budget and Update it Regularly
Once you have a strategy, you can build a marketing budget. As a general rule, the US Small Business Administration recommends that businesses with revenues less than $5 million allocate about eight percent of their revenues to marketing. However, you should also keep in mind that newer practices need to spend more for the first five years or so to raise their visibility.
Your budget should indicate if costs are fixed or one-time, so you can get a sense of your baseline. If you haven’t taken a close look at your marketing for a while, you might need to invest in some one-time expenses like a medical website redesign. That will skew your budget for the year, but it can positively impact your revenue for years to come. Your budget should be a living document that you constantly reference. Add notes to explain changes so you’ll have helpful information to guide next year’s planning.
You can download our digital marketing template for free here.
Identify Your Key Performance Indicators
According to Digital Examiner, nearly half of small businesses don’t measure the return on investment on their digital marketing spend. But without these insights, you’re spending money in the dark. To better understand how your medical practice marketing plan is performing, it’s helpful to identify key performance indicators (KPIs). Let’s talk about a few important ones:
Patient Acquisition Cost – Estimate the lifetime value of acquiring a new patient. Divide your total annual marketing spend by the patient lifetime value. This gives you a high-level view of your marketing plan’s effectiveness.
Website Analytics – At a minimum, you should monitor the number of website visitors, where they’re coming from, and the pace of growth. Google Analytics is the best place to find this information (and it’s free). Need help getting started? Check out the Absolute Beginner’s Guide to Google Analytics by Moz.com.
Conversion Rate – Conversion rates measure the percentage of users who take a desired action. For example, how many people clicked on your ad compared to those who viewed it. You’ll want to track conversion rates for any paid advertising (like Google Ads) or email marketing (like MailChimp). Each platform has analytics that you can use to evaluate the results.
Above is an example of a conversion report from the Google Analytics dashboard for one of Pacific54’s medical clients. Ultimately, the client wants to increase appointments. To track performance, we have initially created goals to track clicks to the ‘Make an Appointment’ button on their website and landing pages, as well as phone number clicks. We are in the process of working with their third-party appointment scheduling provider to set up tracking across both domains. Once you’ve set up your goals, Google Analytics will show you how many goals have been completed for a given time period, the goal conversion rate, and where across your website the goals were completed.Subscribe TodayEmail Address
II. Evaluating Your Marketing Plan Foundations
Now that you have your strategy, budget, and key performance indicators, it’s time to focus on the foundation of your marketing plan. There are two elements that should take precedence over all others – keyword research and creating a great website experience. They’ll have the most impact on your search engine optimization (SEO).
Discover Opportunites for Growth Through Keyword Research
Keyword research involves identifying popular words and phrases your ideal patients might enter into search engines. You’ll begin with a topic or idea, also called a “seed.” This seed can come from your industry knowledge or from the services you provide. Make a list of all the keywords or phrases you think your ideal patients might use to find you. Then, type them into Google and scroll down to the bottom, where you’ll find related searches. These are actual terms people use related to what you entered. Add these to your list.
The next part of keyword research is evaluating volume and competitiveness. In other words, how often is this word searched and how many other people are also trying to rank for it? This will help you narrow down your list. There are many paid tools, but if you have a free Google Ads account, you can use the Google Keyword Planner.
Once you’ve identified your keywords and phrases, you’ll begin to incorporate them in your content, online ads, and social media. This will draw the right audience to you, which is the goal of SEO.
There are many tools out there for keyword research, but Google Keyword Planner is free and gives you average monthly searches and competitiveness.
Make Sure You’re Delivering a Great Website Experience
Is it time for a website redesign? Many people don’t realize that your website experience also affects your search engine rankings. Here’s how the quality of your website gives a signal to search engines on how to rank your pages.
Responsive Design – Google recently transitioned to “mobile-first indexing.” That means they’ll give priority in the search results to responsive websites (ones that display correctly on any device).
Modern, Fast Site – If your website is slow, has confusing navigation, or simply looks unappealing, website visitors will click away without looking at the rest of the site. That’s called a bounce. High bounce rates can also affect your search rankings, since it’s a signal to search engines that users aren’t happy with your site.
Clear Meta Tags – The information that appears on the search engine results comes from your website’s meta tags. Each page should have a title tag and meta description that accurately describes what the patient will find when they click on the link. If these aren’t clear (or missing), users may not click on your website from the search results, or “bounce” quickly.
To improve your search engine optimization, your website should be fast, modern, have clear navigation, and display correctly on any device.
III. Implementing Marketing Tactics
Now that you’ve identified your keywords and have a plan to improve your website, let’s talk about the important marketing tactics that can help your practice grow. Since you have a finite budget, you’ll need to allocate your funds across these tactics based on your business objectives, as we discussed earlier. The amount of time and money can vary greatly for each, so you should weigh the return on investment.
Take Ownership of Listings to Improve Local Search Visibility
For medical practices, local search is critical. A study by Google showed that 77% of patients used a search engine prior to scheduling an appointment. You can bet most of those searches included a city or neighborhood.
In addition to having location-related keywords throughout your site, make sure you set up your Google My Business account. This allows business owners to manage their presence on Google. Patients can leave reviews and ask questions, which could be invaluable for improving your services. It also provides hours of operation and phone numbers, making it easy for patients to contact you. Bonus: you also increase the chances of your practice being found in a Google search.
You also want to claim any local directory or review listings. Be sure to complete them with accurate information about your practice. If the directory/review site is good quality (such as Yelp or Healthgrades), having a link to your website also sends a positive signal back to Google.
With a Google My Business account, patients will see a knowledge panel (pictured above) when they search for your practice by name.
Here are a few examples of directories where you can list your medical practice:
While content might seem like a “nice to have” in your marketing plan, it’s actually critical to your search engine optimization. Creating helpful content regularly means you’re adding relevant keywords on many different pages of your site, increasing the chances that patients will find you. You’re also showing search engines that your site is active, which is a positive signal to Google. A blog is the best place to start. Just make sure you’re delivering content that provides value to your patients, not fluff for the sake of content.
It’s also important to incorporate rich content, which means different media formats (sound, video and images) used at the same time. This could be as simple as adding a gif to your blog or embedding a video on your services pages. You could also develop rich content for your practice’s social media pages, like going live on Facebook to show off your expertise on a hot healthcare-related topic or a social media campaign featuring new state of the art technology. Create some video walkthroughs of your office then display them all over your site—get creative! Choose images that will really grab the attention of potential clients.
Think about ways you can creatively share multimedia content, like this fun YouTube video from a dental office.
Don’t Ignore Patient Reviews
If you have patient reviews on websites like HealthGrades, Facebook, Google, and Yelp, make sure you claim the listing, fill out as much information as possible on your profile, and link them back to your website. The more places patients can discover you, the better. Plus, you’ll create quality backlinks that can increase your search rankings and make it easy for potential patients to contact you.
Claiming these listings also allows you to respond to any feedback. If you don’t think it’s worth it, consider this: 82% of Americans use online reviews to evaluate physicians. Well beyond the SEO benefits, it’s critical for medical practices to monitor patient reviews – and encourage positive ones. Whether on a third-party site or a testimonials page on your own site, patients read them.
Sites like Healthgrades provide another way to expand your online presence, create quality backlinks to your website, and provide third-party reviews that reassure potential patients. Subscribe TodayEmail Address
Leverage the Power Social Media to Build Trust
Social media can be intimidating, but in this day and age, it’s a must. Just remember social media can also be a cheap marketing asset. Simply having a Facebook profile for your practice can improve your search results online by linking back to your website. You can start small and focus on the social media platform where your patients are likely to be.
At a minimum, fill out as much information as possible in the About section. This will help with SEO, but also helps patients who may find you this way. By having your hours of operation, address, and phone number, you’ll make it easy for them.
Not sure what to post? Share articles from medical websites with your point of view or health reminders at just the right time. For example, a doctor’s office could encourage flu shots in the spring and fall. That little reminder not only helps bring patients in, but ensures patients and followers stay healthy throughout flu season. This builds trust and keeps you at the top of readers’ minds when it comes time to find a new doctor or make an appointment.
Platforms like Facebook allow you to provide a great deal of useful information to patients, improving your SEO and creating another touch point for prospective patients.
Find an Online Advertising Solution that Works for Your Practice
Online advertising goes by many names. PPC stands for pay-per-click and is sometimes known as paid search. When you buy PPC online advertisements, each time a patient clicks on your ad, you pay a small fee. Both search engines and social networks offer PPC advertising and each has its benefits and drawbacks. Google ads can drive high volumes of traffic to your site but can be more expensive than other search engines. Social networks like Facebook often have lower click-through rates, but the targeting capabilities are incredibly precise, which makes the leads very good.
If you’ve already started advertising, you can optimize your ads with better insights on your audience. Try Facebook Pixel, an analytics tool that adds code to your website to measure the behavior of those who visit. It also allows you to build advertising audiences from your site visitors and make sure your ads are being shown to the right people. Knowing when a potential patient took an action after seeing your Facebook ad can definitely help you determine what is and what isn’t working, and create better campaigns for your practice.
According to Health Leaders Media, about 75% of consumers would choose the physician with online scheduling over those with similar experience, proximity, availability, and patient satisfaction ratings. That’s a huge advantage! Consider implementing a digital scheduling system like DocASAP and ClockWise to help manage all your appointments and avoid no-shows.
You can also set your practice apart by using chatbots. Chatbots are computer programs designed to simulate a conversation with human patients. What do customers and patients alike want? They want the ability to message a business and get an immediate answer. If you don’t have the manpower in your office for this, try implementing a chatbot that responds to FAQs, which will improve the user experience of your practice. Healthcare marketing just got a lot easier.
Engage prospective patients with immediate responses to their questions by implementing a chatbot on your website.
Ready to create your own medical practice marketing plan? We hope so. But if you’re too busy with the daily demands of your practice, let Pacific54 help you grow. Contact us for consultation.
Ready to create a marketing plan for your medical practice? Here’s what you’ll need:
Building Your Marketing Plan
To avoid shooting in the dark, implement these 3 fundamentals before you start building your marketing campaign.
Marketing Strategy: Highlight your main business objectives and align them with strategies that will help you achieve them.
Budgeting: Set a monthly budget for how you plan to spend on marketing. Update it regularly and keep track of how much you intended to spend vs. how much you actually spend.
Key Performance Indicators: Going back to your business objectives, set up KPIs that you will track over time to determine your ROI and to understand what strategies are performing best.
Evaluating Your Marketing Plan Foundations
Make sure you have these two things in place before you start heavily investing in your digital marketing.
Keyword Research: Do research to understand your audience and what they might type into the search bar to find you. Analyze your keywords based on volume and competition and create a plan to include these keywords on your website and throughout your content.
Optimized Website: Make sure your website is fast, fully responsive, and easy to navigate. If it isn’t you’ll want to consider a redesign, you don’t want to waste your budget taking users to a site that won’t meet expectations.
Implementing Actionable Marketing Tactics
Here are some of the marketing tactics you can consider as you develop your strategy and outline your objectives.
Improve Local Search Visibility: Make sure Google My Business profile for your practice is fully optimized. Claim your profile across databases like Yelp, HealthGrades and Vitals.com.
Deliver High-Quality Content: Creating high-quality content on a regular basis can help you increase keywords naturally to improve search visibility, while also positioning your practice as a trusted resource.
Patient Reviews: Once you’ve claimed your listings, monitor your reviews regularly, and engage with patients through replying to feedback (both positive and negative).
Social Media: Make sure that all of your practice’s social media profiles are fully optimized and updated with the latest information. Social media is also a great place to share and distribute any content you are creating.
Online Advertising: Depending on your business objectives, consider paid advertising through Google Ads or Facebook Ads. Generally, Google Ads are more expensive, but provide the opportunity to drive high volumes of traffic, while Facebook Ads might have lower click-through rates, but may provide higher quality leads through using precise targeting capabilities.
Smart Technology: Consider implementing chatbots and features like online scheduling to your medical practice website to improve the user experience and stand out from competitors.
Providing excellent service and the best standard of care to your patients requires having up-to-date technology and medical equipment for your practice. However, with rising costs and reduced reimbursements, cash flow isn’t always where it needs to be to finance capital expenditures.
Saving up to pay for these assets in cash is one option, but that can mean delaying other critical investments in your business, limiting your practice’s growth potential. Unplanned expenses, such as a key piece of equipment breaking down unexpectedly or a sharp increase in insurance premiums, can also impact your cash flow and be difficult to finance with cash.
Another aspect that complicates decisions regarding capital expenditures is the reality that getting loans is much harder than it used to be. “There is generally less capital available to small businesses today,” says Christopher Johnson, SVP & President, Pitney Bowes Financial Services, noting that loans to large corporations have consistently risen for the last eight years while loans to small businesses have been declining over that same period.
In fact, one-quarter of small business owners say they can’t obtain the necessary funds to operate their business, according to a National Small Business Association (NSBA) study. And, for those that do get financing, only 15% of that financing is coming from large banks.
A Thriving Practice Requires Multiple Financing Options
Regardless of how the financial system got where it is today, not having access to capital when you need it can have a negative impact on your thriving medical practice. The NSBA noted that for small businesses that are unable to obtain financing, 31% say it’s impacted their ability to grow their business or expand their operations.
One way to avoid cash-flow issues is to expand your medical practice’s financing network. “We believe it’s just good financial hygiene for any business, but particularly for small businesses, to maintain a network of capital partners,” says Johnson. “Expanding your financing network helps you avoid over-accessing your primary credit facility, ensures you have accessible credit for unexpected expenses, and allows you to secure capital even when your bank has no more capacity to lend to you.”
There are, thankfully, other sources of SMB financing emerging to fill the gap left by conventional banks. In particular, some established sources of asset-related financing are expanding their offerings for the healthcare sector.
This financing option is becoming increasingly useful as a way to provide valuable cash flow. In 2018, total credit commitments for asset-based lending rose by 3.7% and total asset-based loans outstanding increased by 9.3% from 2017, according to a survey by the Commercial Finance Association.
How to Get the Most from Asset-Based Financing
Asset-based financing typically provides a loan or lease for a set term (i.e. 5 years) and is secured by the asset being financed. Depending on the type of equipment and value over time, rates for these loans or leases can often be lower than unsecured credit options.
Wheeler Financial, which provides asset financing for healthcare practices, believes this model gives practices increased flexibility to sustain their growth and take advantage of emerging opportunities, including the ability to:
Control cash flow by making scheduled payments over time
Boost buying power by being able to finance more critical-need equipment, software, and services
Optimize opportunity costs by freeing up cash flow for other high-return growth investments
Improve profits by upgrading your technology to increase efficiency and generate returns faster
Additionally, because lending is tied to capital expenditures, asset-based financing can be used strategically to lower tax impacts or to achieve a targeted return on investment sooner. For example, in most cases, any new equipment purchased can be taken as a tax write-off (Section 179 deduction). Similarly, expenses and investment decisions can be made in a way to manage which tax bracket you wind up in based on your net business income.
However, because business financing and taxes are complicated, it’s important to consult with a financial or tax advisor as you make financing decisions for your business. It’s also crucial that you find a financing partner that meets your long-term business goals.
“Businesses should certainly ask partners about their preferences for relationships vs. individual transactions, their commitment to financial lending, and how much capital they are willing to invest — not only in the good times but when markets turn,” says Johnson. “You want a partner that is committed through the ups and downs, not one that focuses on individual, quick hit transactions.”
It’s also essential to ask any potential financing partner about their experience and expertise with the healthcare industry. You want your capital partner to not only understand the specific challenges your medical practice faces, but who can customize deal terms for your needs — whether that’s financing new copiers, a 3D imaging machine, or the software and hardware needed to support integrating a new patient record system.
Finally, you want a partner who is truly invested in your success, beyond just the financial capital.
“We’ve built our business and value proposition around the things we think are critical to helping small- and medium-sized businesses grow,” says Johnson. “This includes investing the human capital — in the form of best practices and insights — required to help our clients grow.”
There are several financial options available to expand your ability to provide the best patient care. It’s time to give your practice a financial wellness checkup and decide the best options for you.
This was the question a medical practice owner asked me during a recent meeting. And my answer was yes! We met with her, and provided free practice analysis, code analysis and claim analysis services. We collaboratively identified ways of cutting expenses for the practice and expediting their insurance reimbursement process.
We are currently offering these services free of charge to new customers who really want to know how we can help them become more profitable. There is absolutely no obligation on your part, other than a 20-minute meeting time. Contact us today through 5084550015 or firstname.lastname@example.org